Registration, System access, Password
Why register on gustidipuglia.it?
The site is available without registration. Subscribe to our mailing list can, however, be useful because it allows you to receive email information about news and promotions, and can also get coupons discount.
What are my login and password?
The login and password are two words chosen at registration, which you allow at any time to access your personal area on the site where you can check all your orders, change your personal information and shipping address.
What should I do if I have forgotten my password?
If you have forgotten your password or just want to change it, click on "password recovery" and an email will notify you immediately.
How to order
How can I cancel an order that has not yet been confirmed?
If the purchase process has not been completed, you can cancel your order directly empty your cart.
How can I order?
You can order directly by connecting to the site gustidipuglia.it
Can I buy products at a lower price?
The price is indicated on the site; however, at certain times there may be discounts or special promotions promptly to our customers.
Can I order all products on the site?
All published products can be ordered.
Can I check the correctness of my order?
At any time you can check the correctness of your order, go and see it again in Order Status.
How do I know if my order has been received?
Upon completion of your order you will receive an email which will summarize all the data of the order you have made.
And is there a minimum order?
Yes, the minimum order is € 19.99, excluding shipping costs. We do this to come at the expense of packaging and handling. No, the shipment is always charged to the customer up to a certain threshold of purchase.
I have a restaurant / pizzeria, do I get a dedicated list?
Simply contact us by phone or e-mail at info@napolitanoselection.it
You will be contacted by the sales department as soon as possible.
Are the prices indicated high?
All prices are inclusive of VAT.
How much do shipments cost?
Shipments from 0 to 5 kg: € 6.90.
Shipments over 5.1 kg up to 100 kg is calculated by the program based on the weight of the products.
Can I place an order by phone? I don't trust websites!
Of course, you can call the number 389.95.39.611 (Riccardo) or send a WhatsApp message to the above numbers and through our social channels.You will be contacted as soon as possible (Monday to Friday from 9: 00-13: 00 to 18: 00-21: 00)
Modifying an order
If at the time my order I made use of a tax, cancellation of a minimum of options to qualify, what happens?
Unfortunately Napolitqnoselection will eliminate the promotion, because the necessary conditions for it are missing.
If I can add an item to a pending order, the postage how many times calculated?
Shipping costs are only calculated once.
Can I postpone the date of submission of an order?
You can safely do this by sending an email or note in the appropriate section before completing the purchase being the date of shipment.
Can I combine two orders with different payment methods?
I'm sorry, but the payment method must be the same.
paying
How can I pay?
There are two comfortable payment methods available: paypal, credit card circuit.
Alternatively you can choose to pay by bank transfer, and once the bank transaction, you can send the receipt to: https://gustidipuglia.it
product availability
If I order today, can the product tell me the delivery time?
Availability is usually shown on the product.
What happens if the product is available?
If the product is already in stock we are immediately shipped and will be immediately delivered by courier.
What happens if the product is not readily available?
If the product is not in stock, we have to wait for the shipment of the ordered products fall into our warehouse. The order to the supplier is automatic, but unfortunately the delivery times are not the same for all.
Can I ask what are the waiting times?
Of course, an email will inform the customer immediately of the actual availability of the product and will give indications on any waiting times.
Can I change my order if it is not yet available?
If the order has not yet been processed, you can send an email.
delays
What happens if a product is late?
If a product is not available Napolitano selection will inform the customer by e-mail or phone, he may agree to confirm the order, accepting the new shipment, or request a change.
Will there be a double delivery?
Usually orders are processed with fully available merchandise, but if the waiting time needs to be extended, the customer may request the shipment of the available merchandise. For the second shipment of the goods in this case for the payment of the courier the customer will be required to us to pay the amount due.
Withdrawal
Can I exercise my right of withdrawal?
Of course, on-site purchases are governed by Italian mail order law and you can return the purchased product within 14 days from the date of receipt at your own expense.
It applies only to non-perishable products such as preserves, wines, etc.. While for easily perishable products such as mozzarella, dairy products and fresh products and day will not be accepted returned.
What is the procedure?
You must submit, within 10 working days of receipt of goods, request with which you express your willingness to exercise the right of withdrawal, by contacting Napolitano Selection. Send by e-mail the request for withdrawal and then you will be contacted to obtain instructions on the next steps. The withdrawal and allowed only on non-perishable products, (wine, preserves, etc.), while on perishable products (milk, bread and other fresh products) the return is not possible. The reason for this policy is simple: perishable products are easily affected by temperature changes, all in case of very long trips (+ shipping) undermines the rule that makes it unusable and then throw away.
How can I get a refund?
Napolitano Selection proceeds to charge for the cost of the goods shipped within 30 working days of receipt of the goods by the customer and not before receipt of the goods, excluding shipping costs (Article 5, paragraph 6 of No. D. Lgs. 22/5 / 1999).
Is the right of withdrawal still valid?
No, the right of withdrawal if the returned product is not intact, or in the absence of original packaging, in the absence of integral elements of the product (case, warranty, accessories) or if the product is damaged for reasons other than transport.
Napolitano Selection reject all unpackaged products, as well as products for which the customer has not already paid the cost of return.
Fresh products
How do I know that mozzarella is really fresh?
The production of mozzarella is every day, so as to ensure the fresh product.
We carry shipments from Monday to Thursday.
All orders placed before 21:00 the previous day will be shipped the next day.
How do I know if my order went well?
After you finish your order and have perfected the payment option, you will receive an email confirmation with the attached order confirmation.
If you have not received the 15 minute email from the order confirmation, please contact us during business hours, or contact us at the email info@napolitanoselection.it
How can I keep my mozzarella?
DO NOT REMOVE THE GOVERNMENT LIQUID
Just a few rules to keep mozzarella well.
To be able to enjoy the best you need to keep it in / original container bag , immersed in its liquid storage (water storage).
A few minutes before eating, you can remove it from the bag.