Costs and shipping terms gustidipuglia.it

In addition to the quality of our products, one of our greatest strengths is shipping, so with us you will find quality, reliability and precision in packaging, convenient costs and speed in delivery, in 24 hours from departure your packages will be at your home.

Calculation of shipping costs

Delivery costs depend on the weight / volume of the product purchased, the type of shipment (standard - express) and the destination country. All orders over € 89 shipping will be free. VAT on all shipments is always included. For the islands or remote locations for which couriers require a surcharge, the cost will be included in the shipping costs.

Orders

Deliveries take place from Monday to Friday. Orders will be processed if received by 8pm at night. The order will then be sent the next day.

Example

Order received at 20:00 on Monday, processed on Monday, sent on Tuesday

Order received at 20:10 on Monday, processed on Tuesday, sent on Wednesday

Whatever type of shipment you choose, we will provide you with a link to track your shipment online. We care that the goods arrive intact, for any problem contact us.

Express courier

Our courier, based on the type of shipment, chooses the best solution to get the goods to their destination. For any option we will always send you the tracking code (if it does not arrive automatically via email) to track your shipments to the fullest, and we will also monitor you through our site and receive all the alerts. Through this solution, which we believe to be of high quality, we are able to guarantee fast shipping times, very attractive prices and above all quality in the transport of goods, in fact to date we have never had any dispute, every product arrived intact.

Polystyrene and cardboard packaging

Dairy products, jars, preserves and wines are placed in packaging suitable for transport, as well as being packed with cardboard, inside we insert a polystyrene that protects the product from accidental impacts. Thus the risk of breakage is minimized in all cases. All products will be packaged and shipped in special packages to be protected during transport. The cost of packaging is totally at our expense, we ask you to appreciate it, because we do everything to make you happy, to get you the whole and above all fast goods. Our motto and seriousness, quality but above all customer's happiness!!!

HOW WE SHIP FRESH PRODUCTS

Each package is sent directly by us and we will take care of preparing it as specified below: Gel / refrigerating cells - to keep the cold chain for 72 hours (in some cases the time can decrease drastically as in summer or in particular cases listed below) Polystyrene isothermal container - to avoid the dispersion of the cold External cardboard - to protect the package from possible impacts Freshness guaranteed up to 72 hours The 72 hours are to be taken as a reference, in fact, in the summer (from May to August) when the courier, to facilitate transport, changes vehicles (from trucks to the van that distributes packages) in the event that the package is put in storage when the customer is not at the address indicated by him; in these cases and in many others the time can go down much from the indicative 72 hours. In these cases it is not the fault of Not only Burrata - Napolitano Selection which, however, does its best to keep the product fresh for at least 48 hours from delivery to the courier (islands, Sicily, Sardinia, Calabria and poor areas take on average more than 24 hours to deliver the package due to the difficulty in reaching the aforementioned areas) Shipping and packaging WINES and Bottles For bottle shipments we use the patented Secure Box packaging, this type of packaging is one of the safest on the market. The use of this packaging is included in the price from the purchase of 1 bottle on, under this number we reserve the right to use a different type of packaging, not guaranteed, based on the general purchase cost. This means that for an order of a single bottle or two, we will not use this box. If the general order instead exceeds a price threshold (usually 89 euros where you get free shipping) we reserve the use of this box for free even for 1 bottle.

It is important to know TRACKING OF SHIPMENT The shipment tracking link is sent to you by e-mail when the shipment is processed by our courier, generally by 8.00 pm on the day of departure; DELIVERY TIMES MAY BE DELAYS WHEN: the order is made during the holidays (Christmas, New Year, Easter, May 1st, etc.) or the month of August there are adverse weather events (snowfalls, storms, etc.), strikes or accidents that the courier cannot foresee (delays for Sicily, Sardinia and smaller islands may be due to rough seas) you have entered an incorrect delivery address THE COURIER DOES NOT DELIVER: during Saturday or Sunday (In Italy) in city areas with difficult roads where it is impossible to stop with a pickup truck to another alternative address if you are not at home, eg : "If there are no leave the package to the neighbor". The destination address must be only one in evening time or otherwise unusual: "Deliver from 6 to 8 am or after 5 pm" if an incorrect address was entered at the time of the order IT IS IMPORTANT TO KNOW THAT: When ordering you must enter your data with ATTENTION AND ACCURACY, providing any useful and necessary information to reach the destination: extension, floor, staircase, intercom, name on a shop sign, a porter's address, your mobile number , etc. We need to have our orders delivered to destinations where someone is always present, in case the courier does not find anyone and the same then they go over and lengthen the delivery time, and any loss of freshness of the product we will not make it load not being our mistake. It is up to the purchaser to carry out the appropriate checks on the goods upon receipt of the items and to forward any reports