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Terms and conditions of use

Terms and Conditions

The contract stipulated by Napolitano Gastronomic Specialties Eligio Riccardo and the Customer is considered concluded with the acceptance of the order by gustidipuglia.it. Acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order on gustidipuglia.it, the Customer declares to have read and fully accepted the conditions set out below:

Calculation of shipping costs

Delivery costs depend on the weight / volume of the product purchased, the type of shipment (standard - express) and the destination country. All orders that exceed the value of 150 euros shipping will be free. VAT on all shipments is always included. For the islands or remote locations for which couriers require a surcharge, the cost will be included in the shipping costs. DELIVERY TIME The products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure. To guarantee the freshness of the products (in the case of dairy products and other fresh / perishable products), shipments will be made on Mondays, Tuesdays, Wednesdays and Thursdays (Thursday is the last day to accept orders as Friday orders they are put in storage by sending them the following Monday, while for islands and disadvantaged areas) and they will reach the customer's home within 24/48 hours. Disadvantaged places, smaller islands and mountain villages are reached within 48-72 hours. Order processing times are provided purely as an indication, do not in any case represent a contractual obligation, and could be lengthened according to the number of requests. In the absence of the customer at the time of delivery a notice will be left and the customer will have to personally contact the courier as soon as possible to arrange delivery. No responsibility can be attributed to gustidipuglia.it in case of delay in the order or delivery of the order (art. 1510 C.C.).

PRODUCTS AVAILABILITY

In the event that a product is not completely or partially available, gustidipuglia.it will promptly notify the customer. The availability report does not in any case represent a contractual obligation. Customer orders are met within the limits of the amount of products available. In the event that the ordered product is not actually available, gustidipuglia.it undertakes to provide information about the time required for delivery of the product ordered and, upon customer's request, to return any sums paid in advance. Any right of the Customer to compensation for damages or compensation is expressly excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order, or by delivery delays.

BILLING

For every order placed on gustidipuglia.it a fiscal document will be issued. For the issuance of the invoice, or of the receipt, the indications provided by the Customer at the time of the order will prevail. No change will be possible after issuing the tax document (invoice or receipt). gustidipuglia.it asks the customer to carefully check the data entered at the time of order and registration, as these will be used for accounting entries.

TO RECEIPT OF GOODS

Upon delivery of the goods by the courier, the Customer is required to check: 1) that the number of packages (cartons) in delivery corresponds to what is indicated on the transport document; 2) that the packaging is intact, not damaged, neither wet nor altered, even in the closing materials.

Any damage or mismatch in the number of packages or indications, must be immediately reported to the courier who makes the delivery, by adding the wording "subject to withdrawal due to lack and / or damage to ... packages" on the accompanying document and confirmed, within seven calendar days by e-mail to info@napolitanoselection.it. Even if the packaging is intact, the goods must be checked within seven calendar days of receipt. Any hidden damage must be reported within seven calendar days to gustidipuglia.it. Any report beyond the aforementioned terms and / or through different means as indicated above will not be taken into consideration. For each declaration, the customer assumes full responsibility for what is declared. Once the courier's document has been signed, the Customer will not be able to make any objection to the external characteristics of what was delivered and the number of packages received.

RIGHT OF WITHDRAWAL

In accordance with the provisions of Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Consumer Customer, where not satisfied with the products or the content of the services purchased from the Seller, may return the products themselves or waive the right to provide the services and obtain reimbursement of the price already paid in advance payment office.

Operating mode

To this end, the Customer must contact the Gastronomic Specialties of Napolitano Eligio Riccardo within the 14 days following the delivery of the products or within the 14 days following the purchase of the services, by sending a notice via registered letter A.R. (at the address Via Boccherini 9 - 76123 Andria), containing all the necessary and useful information for a correct processing of the refund and refund. This communication must necessarily contain all of the following: to. the express wish of the Customer to withdraw from all or part of the purchase contract; b. the number and copy of the document (invoice - transport document) proving the purchase of the order with respect to which it intends to exercise the right of withdrawal; c. the description and codes of the Products with respect to which the right of withdrawal is exercised. The re-credit, including the shipping costs, will be made by Gastronomic specialties of Napolitano Eligio Riccardo within 14 days from receipt of the communication via registered letter A.R. above mentioned. Following receipt of the communication with which the Customer communicates his wish to exercise the right of withdrawal, to Gastronomic specialties of Napolitano Eligio Riccardo, having verified the correspondence to the requirements indicated above, will agree, also via e-mail, with the Customer the how to return products.

Exclusion of the right of withdrawal

However, the right to return is excluded: a) the supply of goods that are likely to deteriorate or expire rapidly (such as fresh and non-fresh dairy products, such as mozzarella, burrata, and the like. And all easily perishable products) b) the supply of sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection and have been opened after delivery   In the event of damage to the goods during transport, the Napolitano Gastronomic Specialties Eligio Riccardo will notify the Customer of what happened, to allow him to file a timely complaint against the carrier of his choice and obtain a refund of the value of the goods. In no case will parcels be withdrawn or cash on delivery.

COMPLAINTS

Gustidipuglia.it always has the after-sales assistance very much at heart. Any complaints or communications may be forwarded to info@napolitanoselection.it or by post to Napolitano Gastronomic specialties Eligio Riccardo, via Boccherini 11 76123 Andria (BT)

PRIVACY PROTECTION

Our personal data will be processed only for contractual, administrative or tax purposes. The same data may also be communicated to third parties that carry out tasks on our behalf (producers of the goods, couriers, people in charge of information systems, accounting or tax compliance). The provision of data for the aforementioned purposes is not mandatory, but is aimed at managing our contractual relationship that cannot take place in the event of refusal. Holder of the data processing is Gastronomic specialties of Napolitano Eligio Riccardo in Via Boccherini 11 Andria (BT) 76123, available to exercise the rights provided by the DL 196 of 06.30.03. Commercial communications will be sent only if the Customer has issued a specific authorization by completing the online registration form.

PRODUCT FEATURES AND TECHNICAL SHEETS

The technical information included in the gustidipuglia.it site is provided directly by the producers or obtained from the information of the manufacturers. gustidipuglia.it must not be held responsible in any case for errors, inaccuracies or inaccuracies in the technical data sheets and reserves the right to modify / adapt the information of the products even without any prior notice.

CHANGES

The conditions contained in the gustidipuglia.it site may be modified, without prior notice and will be valid from the date of publication on the website gustidipuglia.it.

APPLICABLE LAW AND JURISDICTION

This contract is regulated by the Italian law. In the case of consumer user, the Court of residence or domicile of the consumer will be competent, if located in Italy. For any other dispute, the Court of Trani will be competent instead. The user can use the alternative extra-judicial procedure of the European Union accessible at the link https://ec.europa.eu/consumers/odr The consumer, once the online purchase procedure has been completed, will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of Legislative Decree no. 206/2005 on distance selling.